First Level Support Engineer (Mensch)

The role

You will be the first point of contact for approximately 1,500 developers and business users. You will manage the device lifecycle, user onboarding and offboarding, and provide on-site support in a diverse IT environment.

What you will do

• First point of contact for IT inquiries from developers and business users
• Manage the entire device lifecycle in Ubuntu, Windows, and macOS environments
• Onboarding and offboarding of users from A to Z
• Provide on-site support in a versatile environment
• Collaborate with 2nd-level colleagues and escalate as needed
• Manage user identities and access rights via Microsoft Entra ID and Active Directory
• Record and process tickets in Jira
• Maintain asset management
• Maintain clear documentation of configurations, processes, and recurring problems

Required qualifications

• Completed IT training or comparable qualification such as Fachinformatiker/in Systemintegration, IT-Systemelektroniker/in or similar
• Sound knowledge of Ubuntu, Windows and macOS
• Basic knowledge of network technology
• Structured, methodical approach to troubleshooting
• Clear communication to explain technical matters to non-technical users
• Composure in a fast-paced environment with a diverse, international team
• English skills at least at B2 level

Nice to have

• Strong Linux or macOS knowledge
• Strong skills in network error analysis

About the company

Neura has a versatile and modern IT landscape. The IT team values mutual development and offers opportunities to take on 2nd-level responsibility over time.