Customer Project Manager (human)

The role

You will support customers and partners in the implementation and development of robotics solutions. You will act as the point of contact between customers and internal Engineering, Product Development, and Sales teams.

What you will do

• Manage customer projects independently and act as the point of contact for customers.
• Coordinate collaboration between customers, NeuraGyms, and internal Engineering, Software Development, AI, and Sales teams.
• Plan and track project timelines, budgets, and risks.
• Communicate with technical and business stakeholders across locations.
• Prepare and facilitate workshops and project alignment meetings.
• Identify opportunities and challenges and work with teams to develop solutions.
• Support the growth of existing customer relationships.
• Collaborate with Sales to identify additional business opportunities.

Required qualifications

• Bachelor's or Master's degree in Engineering, Business, or a related field.
• First professional experience in Project Management, Customer Success, Technical Account Management, Consulting, or a comparable customer-facing role.
• Experience working with customers and coordinating multiple stakeholders in a technical environment.
• Strong communication and presentation skills.
• Good technical understanding of, or genuine interest in, Robotics and Artificial Intelligence.
• Ability to translate customer requirements into actionable tasks for internal teams.
• A structured, organized, and customer-focused working style with strong collaboration skills.

Nice to have

• Confidence interacting with management-level stakeholders
• Experience in robotics (software and AI), automation, or a comparable technology environment
• Familiarity with project management methodologies such as Agile, Scrum, PMP, PRINCE2, or similar

About the company

neura-robotics-gmbh