Neura Robotics Gmbh
Senior Key Account Manager (human)
Munich / Freising, Remote. Posted 5 months ago
The role
You will own and manage strategic relationships with important enterprise customers. You will lead renewal, upsell, and account expansion initiatives while acting as a trusted advisor to ensure customers maximize the value of NEURA Robotics solutions.
What you will do
- Own and manage strategic relationships with most important enterprise customers
- Serve as primary point of contact for executive stakeholders at C-level and VP level
- Independently lead renewal, upsell, and account expansion initiatives
- Develop and grow customer relationships through a structured, long-term account strategy
- Identify opportunities to increase customer value, adoption, and revenue growth
- Collaborate with Pre-Sales, Product, Engineering, and Customer Support teams
- Drive customer satisfaction, retention, and long-term partnership success
- Analyze customer needs and develop tailored growth and success strategies
- Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
- Act as a trusted advisor to ensure customers maximize value of NEURA Robotics solutions
Required qualifications
- 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
- Proven experience managing and growing strategic enterprise accounts
- Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
- Excellent stakeholder management skills with experience engaging executive decision-makers
- Strong cross-functional collaboration capabilities and project management skills
- Experience working with customer success methodologies, customer health frameworks, and account planning processes
- Data-driven approach to portfolio management and customer growth strategies
- Strong commercial mindset with a track record of identifying and executing expansion opportunities
- Ability to balance relationship management with revenue responsibility
About the company
The employer is neura-robotics-gmbh.