First Level Support Engineer (human)

The role

You will serve as the first point of contact for IT issues for developers and business users. You will manage device lifecycles, user onboarding and offboarding, and user identities across various operating systems.

What you will do

• Serve as the first contact for IT issues
• Manage the full device lifecycle across Ubuntu, Windows, and macOS
• Run user onboarding and offboarding end-to-end
• Provide hands-on support on-site
• Collaborate with 2nd level colleagues and escalate issues
• Manage user identities and access through Microsoft Entra ID and Active Directory
• Track and resolve tickets in Jira
• Keep asset management data accurate
• Maintain documentation of configurations, processes, and recurring issues

Required qualifications

• Completed IT Ausbildung or equivalent qualification e.g. Fachinformatiker Systemintegration, IT-Systemelektroniker, or a comparable background
• Solid working knowledge of Ubuntu, Windows, and macOS
• Basic understanding of networking fundamentals
• A calm, methodical approach to troubleshooting
• Clear communication
• Comfort working in a fast-moving environment with a diverse, international team
• English at B2 level or above

Nice to have

• strong Linux or macOS skills
• strong network troubleshooting skills

About the company

Neura has a varied, modern IT landscape and an experienced IT team that invests in growth.