Senior Customer Solutions Lead

The role

The Senior Customer Solutions Lead owns the customer path from first conversation to real value. You will shape solutions during pre-sales and lead onboarding and implementation for a decision intelligence platform.

What you will do

• Shape solutions by understanding how carriers and MGAs underwrite, price, and manage portfolios.
• Build demos around real risk questions and create business cases for underwriting and finance leaders.
• Own every implementation from signed proposal to go-live.
• Monitor customer adoption after launch and identify expansion opportunities.
• Provide product teams with customer feedback, use cases, and business impact data.

Required qualifications

• 7-10 years of experience across solutions, implementation, or product roles
• Deep knowledge of P&C insurance workflows, gained at a carrier, MGA, or a vendor serving them
• A track record of taking enterprise customers from signed contract to go-live on a software or data product
• Hands-on experience configuring SaaS platforms or data products
• Ability to accommodate travel as needed (~25%)

Benefits

• Competitive base compensation regardless of work location
• Company performance-based cash bonuses
• Majority employer-paid health, dental, and vision insurance for you and your dependents
• Flexible Paid Time Off (PTO)
• Group Life Insurance at 2x your base salary, paid by the company
• FSA and HSA options

About the company

Neural Earth delivers a single decision intelligence platform that unifies planetary, governmental, and asset-level data. The company operates at the intersection of AI research, geospatial science, distributed systems, and enterprise deployment.