Customer Solutions Architect

The role

You will decompose complex customer problems into system architecture, technical requirements, and project plans. You will act as the bridge between customer needs and engineering execution.

What you will do

• Decompose customer requirements into structured product requirements, system architecture, and technical specifications
• Design end-to-end solution architecture and milestone driven project plans
• Map customer requirements to product capabilities
• Create technical scoping documents with effort estimates, dependencies, risks, and milestone definitions
• Coordinate with engineers to ensure architecture-driven execution
• Participate in customer workshops and technical deep-dives
• Define integration architecture for enterprise systems
• Establish reusable architecture patterns and reference implementations
• Own the technical proposal and SOW inputs

Required qualifications

• 10+ years in systems engineering, solutions architecture, or technical consulting
• At least 3 years designing solutions for enterprise customers
• Deep experience with enterprise integration patterns: APIs, ETL/ELT pipelines, event-driven architecture, data warehousing, and cloud-native services
• Strong understanding of AI/ML system architecture including RAG pipelines, ML algorithms and usage, multi-agent orchestration, model serving, and feedback loops
• Track record of translating ambiguous business problems into clean technical architecture with clear scope boundaries
• Experience working with heavy industry, manufacturing, supply chain, or logistics customers
• Excellent technical documentation skills
• Strong communication skills
• Comfort with customer-facing work

Nice to have

• AWS preferred
• Experience with industrial data systems and ecosystems (HANA, S/4, BTP) or Siemens/industrial software stacks
• Background in consulting (McKinsey, BCG Digital, Accenture Technology, Palantir Forward Deployed) or enterprise SaaS implementation
• Prior startup experience where you had to build the architecture playbook from scratch
• Familiarity with Confluence, Jira, and infrastructure-as-code (Pulumi/Terraform)

Benefits

• Early-stage equity with significant upside

About the company

Nexxa.ai is building artificial super intelligence for heavy industries. The mission is to translate deep technical breakthroughs into operational reality for manufacturing, large-scale infrastructure, logistics and legacy environments.