Client Success Manager

Chicago, IL. Posted 2 months ago

The role

The Client Success Manager owns managed service campaign management and programmatic PMP deal execution. You will serve as the primary contact for advertiser relationships to drive satisfaction, retention, and growth.

What you will do

Serve as the primary post-sale contact for managed service and programmatic advertiser accounts
Diagnose client needs and develop tailored strategies
Onboard new clients through platform demos, training sessions, and ongoing education
Support quarterly regional growth goals through proactive upsell and cross-sell activity
Own end-to-end campaign delivery including setup, launch, pacing, optimization, and performance reporting
Manage the full PMP deal lifecycle including setup, targeting, implementation, QA, and troubleshooting
Execute multi-channel programmatic campaigns across CTV, online video, and display
Support audience activation and targeting strategies through the DMP
Maintain accurate campaign records and account documentation in Salesforce and internal systems
Act as a trusted advisor on DSP/SSP offerings

Required qualifications

2+ years in a client-facing account management or operations role within a DSP, SSP, media agency, or publisher
Proven track record managing programmatic campaigns across CTV, online video, and/or display
Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting
Strong analytical mindset with the ability to translate data into actionable narratives
Excellent communication skills
Highly organized with proven ability to manage competing priorities in a fast-paced environment
Proficiency in Excel (pivot tables, large datasets) and PowerPoint
Familiarity with Salesforce, ad servers, brand safety, and verification platforms

Benefits

medical
dental
vision
disability insurance
401(k)
EAP
parental leave
unlimited vacation
company-paid holidays

About the company

Nexxen values differences, varied experiences, and collective contribution.