Customer Value Architect - Japan

The role

You will work directly with high-value customers to drive adoption of the Neara platform and validate the value it creates. You will translate solutions into quantifiable ROI and expand platform use across customer organisations.

What you will do

• Develop proficiency with the Neara software platform to translate functionality and value to customers
• Work directly and closely with customers, including time on-site
• Drive and embed the use of the Neara platform to ensure ease of adoption
• Ensure solutions are delivered as contractually scoped and deliver business outcomes
• Provide guidance on where Neara solutions can enable or enhance customer strategic imperatives
• Serve as a trusted commercial and technical advisor to customers
• Collaborate with customers to define and deliver business cases and ROI metrics
• Identify opportunities for customers to expand use of the platform
• Identify and engage a broad stakeholder audience within customers
• Collaborate with Sales and Deployment teams to drive adoption and value demonstration

Required qualifications

• Ability to read, speak, and write in English
• Familiarity with enterprise software platforms and deployments
• Significant experience with enterprise account engagement, strategy and client management
• Experience in developing tangible customer value and ROI frameworks
• Strong communication skills
• Strong critical thinking capabilities
• Strong external stakeholder engagement skills
• Proactive problem-solver
• Adhere to Neara’s information security policies

Nice to have

• An engineering degree
• Experience within infrastructure, and specifically the energy sector

Benefits

• Long-term career development
• Meaningful work contributing to society
• Stability and backing of a well-funded international company
• Access to global expertise and training
• Regular travel to customers and other Neara offices in Sydney, London and the US
• Supportive, collaborative colleagues

Before you apply

• You will need current and unrestricted rights to work in Japan

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids. The company aims to help asset owners understand challenges and build a more resilient global energy future.