Customer Value Architect - Dallas

The role

The Customer Value Architect works directly with high-value customers to drive adoption and value definition of the Neara platform. This role involves translating platform functionality into quantifiable ROI and serving as a technical and commercial advisor.

What you will do

• Develop proficiency with the Neara software platform to translate functionality and value to customers.
• Work directly and closely with customers, including time on-site.
• Drive and embed use of the Neara platform to ensure ease of adoption.
• Ensure solutions are delivered as contractually scoped and deliver business outcomes.
• Provide guidance on where Neara solutions enable or enhance customer strategic imperatives.
• Serve as a trusted commercial and technical advisor to customers.
• Collaborate with customers to define and deliver business cases and ROI metrics.
• Identify opportunities for customers to expand use of the platform.
• Engage a broad stakeholder audience to build trusted relationships.
• Collaborate with Sales and Deployment teams to drive adoption and value demonstration.

Required qualifications

• Significant experience with enterprise account engagement, strategy and client management.
• Familiarity with enterprise software platforms and deployments.
• Experience in developing tangible customer value and ROI frameworks.
• Strong communication skills.
• Strong critical thinking capabilities.
• Strong external stakeholder engagement skills.
• Proactive problem-solver.

Nice to have

• Experience within infrastructure, and specifically the energy sector
• An engineering degree

Benefits

• Competitive salary + ESOP
• Significant career development and growth opportunities
• Highly meritocratic, non-bureaucratic, and low ego work culture
• The opportunity to work on complex, meaningful products and real world problems
• The opportunity to play a direct, critical role in the trajectory of a high growth company

Before you apply

• You will require current and unrestricted working rights
• Not in a position to offer visa sponsorship

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids. The company aims to help asset owners understand challenges and build a more resilient global energy future.