Customer Value Architect - Houston

The role

The Customer Value Architect works directly with high value customers to drive adoption and value definition of the Neara platform. This role involves translating solutions into quantifiable ROI and serving as a technical and commercial advisor.

What you will do

• Develop proficiency with the Neara software platform to translate functionality and value to customers.
• Work closely with customers, including time on-site, to drive and embed platform use.
• Ensure solutions are delivered as contractually scoped and meet business outcomes.
• Understand customer strategic imperatives to provide guidance on Neara solutions.
• Serve as a trusted commercial and technical advisor to customers.
• Collaborate with customers to define and deliver business cases and ROI metrics.
• Identify opportunities for customers to expand use of the platform.
• Engage a broad stakeholder audience to build trusted relationships.
• Collaborate with Sales and Deployment teams to drive adoption and value demonstration.
• Design and deliver training sessions and workshops aligned with customer goals.

Required qualifications

• Significant experience with enterprise account engagement, strategy and client management.
• Familiarity with enterprise software platforms and deployments.
• Experience in developing tangible customer value and ROI frameworks.
• Strong communication skills.
• Strong critical thinking capabilities.
• Strong external stakeholder engagement skills.
• Proactive problem-solver.

Nice to have

• Experience within infrastructure, and specifically the energy sector
• An engineering degree

Benefits

• Competitive salary + ESOP
• Significant career development and growth opportunities
• Highly meritocratic, non-bureaucratic, and low ego work culture
• The opportunity to work on complex, meaningful products and real world problems
• The opportunity to play a direct, critical role in the trajectory of a high growth company

Before you apply

• You will require current and unrestricted working rights
• Visa sponsorship is not offered

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids. The company aims to help asset owners understand challenges and build a more resilient global energy future.