Customer Success Engineer - Japan

The role

You will create engineering-grade digital models from network data and deploy use cases to solve utility challenges. You will work with customers and internal teams to refine solutions and ensure accurate results.

What you will do

• Design efficient, automation-first delivery workflows for large datasets.
• Unite and reconcile GIS, LiDAR and non-spatial data sources.
• Build reports and dashboards tailored to client requirements.
• Configure client projects and integrate the Neara platform with Japanese utility systems.
• Detect and remediate inaccuracies in digital models.
• Partner with engineering and product teams to identify improvements and localisation needs.
• Analyse client requests and identify new opportunities to add value.
• Assist with the preparation of technical documentation for Japanese utility research groups.
• Mentor and train new team members as the Japan team grows.

Required qualifications

• A university degree in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field.
• Business-level or native Japanese, including technical writing and customer-facing communication.
• Professional working proficiency in English.
• Experience in GIS/CAD geoprocessing and/or LiDAR.
• Proven coding experience in at least one programming language.
• Experience working with cloud-based software.
• Three years of experience in GIS, engineering, implementation or technical delivery roles.
• Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD.
• A strong interest in spatial reasoning and working with 2D and 3D data.
• Adhere to Neara’s information security policies.

Nice to have

• Experience with FME, and with databases including logical, lookup and reference functions
• Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI
• Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners

Benefits

• Long-term career development
• Meaningful work contributing to society
• Stability and backing of a well-funded international company
• Access to global expertise and training
• Regular travel to customers and other Neara offices in Sydney, London and the US

Before you apply

• You will need current and unrestricted rights to work in Japan.

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids. The company aims to help asset owners understand challenges and build a more resilient global energy future.