Director, Customer Success

The role

You will oversee a strategic portfolio of electric utilities across the United States. You will manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers to drive multi-year enterprise software engagements.

What you will do

• Own end-to-end program delivery and long-term account success for enterprise electric utility customers.
• Serve as the executive escalation point and trusted advisor.
• Lead, coach, and support a team of 4-5 direct reports.
• Partner with utility leaders to define ROI frameworks and map digital twin workflows.
• Ensure widespread software adoption across complex customer organizations.
• Oversee execution of technical workstreams including data integration, custom scripting, and platform configuration.
• Work with Sales, Product, and Engineering teams to feed customer insights into the product roadmap.
• Identify commercial expansion opportunities.
• Establish project governance frameworks and maintain communication cadences with utility executives.

Required qualifications

• Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, profession
• Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
• A background in Engineering, Computer Science, or a quantitative field.
• Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments.
• Exceptional communication skills with a track record of building consensus and managing relationships across complex utility organizational structures.

Nice to have

• Practical familiarity with tools like Python or SQL
• Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents. The company uses AI and machine learning to simulate extreme weather and structural stress to help utilities build a more resilient global energy future.