Senior Customer Value Architect - Sydney

The role

You will own the success of strategic enterprise accounts in Australia by leading complex project delivery and driving platform adoption. You will work to understand customer risk management, configure the Neara platform to their needs, and define business value and ROI.

What you will do

• Be accountable for the overall success of your customer including delivery, adoption, value and growth
• Own the delivery of large, complex projects end to end
• Configure the Neara platform around how the customer analyses and manages risk
• Lead organisation-wide adoption including workflow and change management
• Define business cases and ROI metrics and run executive value reviews
• Act as a trusted executive advisor to shape where Neara goes in the customer's business
• Lead account strategy with Sales and Deployment to expand the partnership
• Bring field insights back to Product to build features that unlock customer value

Required qualifications

• Significant experience leading complex technology programs for large enterprise clients
• Technical depth to be credible with engineers and hands-on with enterprise software platforms, data and deployments
• Experience building value and ROI frameworks tied to a client's strategic and business priorities
• Senior stakeholder presence to build relationships with executives and technical teams
• Clear communication and judgement
• Proactive problem-solver who takes full responsibility for customer success
• Background in technology consulting, or in utility or civil design

Nice to have

• Infrastructure or energy sector experience
• Engineering degree

Benefits

• Competitive salary
• ESOP
• Significant career development and growth opportunities
• Fully flexible working arrangements
• Well-stocked office in Redfern
• Highly meritocratic, non-bureaucratic, and no-ego work culture
• Regular company events
• Opportunity to work on complex, meaningful products and real-world problems
• Opportunity to play a direct, critical role in the trajectory of a high growth company

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents. The company builds a culture where innovation thrives and everyone owns the mission.