Customer Value Architect

The role

The Customer Value Architect works directly with high-value customers to drive adoption and validate the value of the Neara platform. This role involves translating platform functionality into quantifiable ROI and serving as a technical and commercial advisor.

What you will do

• Develop proficiency with the Neara software platform to translate functionality and value to customers.
• Work closely with customers, including time on-site, to drive and embed platform use.
• Ensure solutions are delivered as contractually scoped and deliver business outcomes.
• Understand customer strategic imperatives to provide guidance on Neara solutions.
• Serve as a trusted commercial and technical advisor to customers.
• Collaborate with customers to define and deliver business cases and ROI metrics.
• Identify opportunities for customers to expand platform use into other solutions.
• Engage a broad stakeholder audience to build trusted relationships.
• Collaborate with Sales and Deployment teams to drive adoption and value demonstration.
• Design and deliver training sessions and workshops aligned with customer goals.

Required qualifications

• Significant experience with enterprise account engagement, strategy and client management.
• Familiarity with enterprise software platforms and deployments.
• Experience in software engineering or other relevant technical experience.
• Experience in developing tangible customer value and ROI frameworks.
• Strong communication skills.
• Strong critical thinking capabilities.
• Strong external stakeholder engagement skills.
• Proactive problem-solver.
• Skilled in programming, data integration, and utilizing tools like macros and various software languages.
• Willing to travel monthly.

Nice to have

• Experience within infrastructure, and specifically the energy sector

Benefits

• Competitive salary + ESOP
• Significant career development and growth opportunities
• Highly meritocratic, non-bureaucratic, and low ego work culture
• The opportunity to work on complex, meaningful products and real-world problems
• The opportunity to play a direct, critical role in the trajectory of a high-growth company

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids. The company aims to help asset owners understand challenges and build a more resilient global energy future.