Customer Success Engineer - Sydney

The role

You will work across a portfolio of enterprise utility and infrastructure accounts. You will help stand up network models, drive platform adoption, and act as a technical contact to ensure customers achieve business outcomes.

What you will do

• Become a Neara expert in the platform and models
• Help stand up and refine network models and solutions
• Enable customer teams to use Neara through support, training, and workshops
• Track delivery against scope and business outcomes
• Help customers with workflow and change management
• Build trusted relationships with engineers and teams
• Identify new pain points and business drivers for Sales and Deployment
• Feed patterns from customer builds back to Sales, Deployment and Product

Required qualifications

• Experience working with enterprise customers and stakeholders
• Comfort with enterprise software platforms and deployments
• Understanding of how technology creates value for a business
• Experience helping customers measure value
• Ability to explain complex technical topics simply
• Ability to work back from customer needs to technical solutions
• Ability to build trust through credibility, authenticity and transparency
• Proactive problem-solving

Nice to have

• Experience in infrastructure or the energy sector
• An engineering degree

Benefits

• Competitive salary
• ESOP
• Significant career development and growth opportunities
• Fully flexible working arrangements
• Well-stocked office in Redfern
• Highly meritocratic, non-bureaucratic, and no-ego work culture
• Regular company events
• Opportunity to work on complex, meaningful products and real-world problems
• Opportunity to play a direct, critical role in the trajectory of a high growth company

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids. The company aims to help asset owners understand challenges and build a more resilient global energy future.