Director, Customer Success

The role

You will oversee a strategic portfolio of electric utilities across the United States. You will manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers to drive multi-year enterprise software engagements.

What you will do

• Own end-to-end program delivery and long-term account success for enterprise electric utility customers.
• Serve as the executive escalation point and trusted advisor.
• Lead, coach, and support a team of 4-5 direct reports.
• Partner with utility leaders to define ROI frameworks and map digital twin workflows.
• Ensure widespread software adoption across complex customer organizations.
• Oversee execution of technical workstreams including data integration, custom scripting, and platform configuration.
• Work with Sales, Product, and Engineering teams to feed customer insights into the product roadmap.
• Identify commercial expansion opportunities.
• Establish project governance frameworks and maintain communication with utility executives and steering committees.

Required qualifications

• Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, profession
• Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
• A background in Engineering, Computer Science, or a quantitative field.
• Demonstrated ability to manage, mentor, and elevate technical individual contributors in customer-facing environments.
• Exceptional communication skills with a track record of building consensus and managing relationships across complex utility organizational structures.

Nice to have

• Practical familiarity with tools like Python or SQL
• Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets

About the company

Neara uses advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents. The company uses AI and machine learning to simulate extreme weather and structural stress to help utilities pinpoint risks and optimize investments.