Client Success Manager II

The role

Client Success Managers help agencies that administer grant funded programs. You will own a portfolio of clients by building relationships, coaching users, and configuring software.

What you will do

• Be the first, fastest, and most reliable point of contact for client questions via phone, email, and ticket support
• Stay sharp on HUD program rules and industry best practices
• Show clients features and functionality that make their work easier
• Build relationships to facilitate renewal and growth
• Configure the solution to fit how a client works
• Perform add-on configuration with precision
• Peer-review configured solutions with teammates
• Coordinate with finance to keep invoicing accurate
• Earn client trust and satisfaction
• Take on other projects as they come up

Required qualifications

• Minimum of 2 years in a client-facing, consultative role within a Technology environment, specifically with SaaS
• Experience writing and using basic HTML
• Excellent communication and presentation skills
• Experience with Customer Relationship Management (CRM) Software

Nice to have

• Bachelor’s degree
• Experience working with housing, economic, and community development organizations or Housing Authorities
• Knowledge of HUD programs, specifically Housing Choice Vouchers and/or Federal Programs such as CDBG, ESG, HOME, and HOPWA

Benefits

• Medical, Dental, Vision plan options
• Company-Paid Short-Term Disability and Life Insurance
• 401K Contributions with generous employer match and immediate vesting
• 5 weeks of PTO
• 9 paid holidays
• 3 days of volunteer time off each year

About the company

Neighborly Software offers a cloud-based technology platform for the administration and disbursement of government funds. The company is headquartered in Atlanta, GA.