Associate Product Manager

The role

This Associate Product Manager will contribute to the planning, execution, and optimization of products and product portfolios. You will write detailed tickets, clarify edge cases, and coordinate cross-functional initiatives in a fast-paced SaaS environment.

What you will do

• Partner with other Product Managers to break down features and initiatives into actionable requirements
• Coordinate cross-functional product initiatives and New Product Development activities
• Assess customer insights, feedback, market intelligence, and product issues to recommend actions
• Write detailed, engineering-ready tickets and user stories in JIRA
• Translate approved designs into implementation-ready specs
• Maintain and groom the backlog alongside the Senior PM
• Participate in sprint planning, backlog grooming, and stand-ups
• Collaborate with design, engineering, QA, and customer-facing teams
• Support triage of customer-reported issues and feature requests
• Analyze market trends, customer feedback, competitive activity, and sales performance

Required qualifications

• Bachelor's degree and 2 years of experience, or equivalent experience
• 1–2+ years of experience in product management, business analysis, or a related role
• Strong, clear written communication
• Comfort working in JIRA (or a similar tool) and Confluence, or a fast willingness to learn
• Familiarity with AI tools like Claude or ChatGPT for research, drafting, and day-to-day productivity
• Detail-oriented
• Comfortable operating in a fast-paced, deadline-driven delivery environment
• Curious and coachable
• Excelling in customer relationship management within product lifecycle
• Able to navigate complex situations with strategic planning skills
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Nice to have

• SaaS environment strongly preferred
• Exposure to SaaS products or cloud-based technology platforms
• Prior experience working on a product team, understanding basics of PRDs, vibe coding, requirements gathering and familiarity with PDLC
• Basic familiarity with UX/design principles (e.g., reading and reviewing Figma files)
• Familiarity with data tools such as SQL or Excel
• Interest in government, nonprofit, or public-sector technology
• Understanding or experience with federal funding, grants management, disaster recovery, affordable housing or other programs a plus

Benefits

• Medical, Dental, Vision plan options
• Company-Paid Short-Term Disability and Life Insurance
• 401K Contributions with generous employer match and immediate vesting
• 5 weeks of PTO
• 9 paid holidays
• 3 days of volunteer time off each year

About the company

Neighborly Software offers a cloud-based technology platform for the administration and disbursement of government funds. The company's mission is helping communities help people.