Strategic Account Manager - Affordable Housing

The role

You will own a growing portfolio of enterprise public sector clients. You will act as a trusted advisor on compliance and best practices, grow product use, and provide client feedback to the Product team.

What you will do

• Serve as the expert on Neighborly Software's solutions for state and local government client stakeholders.
• Evaluate clients' current workflows and tailor the platform to meet their unique needs.
• Nurture client relationships to drive engagement, retention, and expansion.
• Advise clients on HUD industry standards and best practices.
• Coordinate with Product and Engineering to translate client and regulatory requirements into platform improvements.
• Develop performance objectives and milestones for each account.
• Identify challenges and opportunities to keep clients ahead of deadlines and audit requirements.

Required qualifications

• 5+ years of experience in client success, implementation, or consultative role within a SaaS or technology company.
• Excellent communication and presentation skills.
• Comfort operating as the subject matter expert.
• Deep commitment to the mission of strengthening communities through technology.
• Strong orientation toward quality, compliance, and accountability.
• Outstanding organizational skills and the ability to manage multiple accounts.

Nice to have

• Experience supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA.
• Project Management experience and/or certifications.
• Experience configuring and implementing SaaS solutions.
• Experience managing renewals, contracts, or procurement processes with public sector clients.
• Self-starter who thrives in a fast-paced, deadline-driven environment.

Benefits

• Medical, Dental, Vision plan options
• Company-Paid Short-Term Disability
• Company-Paid Life Insurance
• 401K Contributions with generous employer match and immediate vesting
• 5 weeks of PTO
• 9 paid holidays
• 3 days of volunteer time off each year

About the company

Neighborly Software offers a cloud-based technology platform for the administration and disbursement of government funds. The company's mission is Helping Communities, Help People.