Client Support Specialist

United States (Remote). Posted 16 days ago

The role

The Client Support Specialist serves as the first point of contact for clients via phone, video, and email. You will manage client system updates, partner with Client Success Managers to configure applications, and help communities manage government programs.

What you will do

Be the first point of contact for clients via phone, video, and email
Manage updates to client systems
Partner with Client Success Managers to build and configure new client applications
Review peer configurations to ensure accuracy, impact and consistency
Solve problems creatively while following best practices and maintaining SLAs
Collaborate with teammates in the Client Support team
Help communities manage government programs

Required qualifications

Tech-savvy with client service experience
Customer Service mindset
Detail-oriented
Can work independently under pressure
Quick learner
Mission-driven
Startup Mentality
Team player

Nice to have

SaaS experience

Benefits

Medical, Dental, Vision plan options
Company-Paid Short-Term Disability
Company-Paid Life Insurance
401K Contributions with generous employer match and immediate vesting
5 weeks of PTO
9 paid holidays
3 days of volunteer time off each year

About the company

Neighborly Software offers a cloud-based technology platform for the administration and disbursement of government funds. The company is headquartered in Atlanta, GA.