Field Service Engineer Miami

The role

You will ensure the performance, reliability, and continuous improvement of clinical scanning technology across US sites. This includes supporting installation, maintenance, servicing, upgrades, and retrofits of instruments.

What you will do

• Install, maintain, and service scanning instruments across US clinical sites.
• Build collaboration with engineering and operational teams.
• Translate field insights into product and process improvements.
• Establish documentation, reporting, and compliance standards.
• Identify opportunities to improve service efficiency and instrument performance.
• Support the scaling of field service capabilities in the US.

Required qualifications

• Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
• Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
• Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
• Strong troubleshooting and problem-solving skills.
• Excellent analytical skills and strong attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently while collaborating effectively across teams and geographies.

Nice to have

• Bachelor’s degree in engineering, biomedical engineering, electronics, or a related field.
• Experience working with clinical, healthcare, diagnostic, or medical device technologies.
• Exposure to regulated environments or quality/compliance standards.
• Experience supporting distributed sites or multi-location service environments.
• Familiarity with preventative maintenance programs and continuous improvement methodologies.

About the company

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. The mission is to make data-driven, preventative care accessible to more people.