Candidate Experience Partner

The role

This role combines interview coordination, candidate experience, and recruiting enablement. You will own one hiring area end to end, managing interviews and equipping recruiters with tools and automation.

What you will do

• Become the go-to expert for your location on interview scheduling and in-person interviews
• Schedule and manage interviews within agreed SLAs
• Track candidate experience against agreed KPIs
• Resolve complex escalations independently
• Document processes and guidelines for in-person and virtual interviews
• Configure jobs, interview plans and forms in Ashby
• Review candidate experience data, surveys, funnel metrics and feedback
• Build and maintain automations to remove manual scheduling work

Required qualifications

• 4+ years of hands-on experience in recruiting coordination, or recruiting operations, running multi-party scheduling independently
• Experience using AI and automation tools to improve a workflow
• Experience managing complex stakeholders and handling last-minute changes
• Able to prioritise across several live roles and resolve escalations within a defined remit
• Working knowledge of structured hiring, compliance and candidate data privacy
• Clear, warm written communication
• Professional in-person presence
• Able to be in the office three days a week
• Attend hiring events when needed

Nice to have

• Experience with Ashby ATS

About the company

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. The mission is to make data-driven, preventative care accessible to more people, before symptoms appear.