Field Service Engineer

London. Posted 9 days ago

The role

You will install, maintain, service, upgrade, and retrofit clinical scanning technology across London clinics. You will partner with Engineering and Clinical Operations to provide field insights for product and process improvements.

What you will do

Install, maintain, and service scanning instruments across London clinics.
Build working relationships with Engineering and Clinical Operations.
Turn field insights into actionable product and process improvements.
Establish documentation, reporting, and compliance standards for UK service activities.
Identify opportunities to enhance service efficiency and instrument performance.
Support the scaling of field service operations across London and future UK regions.

Required qualifications

Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
Strong troubleshooting and practical problem-solving skills.
Excellent analytical skills and strong attention to detail.
Strong written and verbal communication skills in English.
Ability to work independently while collaborating effectively across teams and geographies.

Nice to have

Bachelor’s degree in engineering, biomedical engineering, electronics, or a related discipline.
Experience working with clinical, healthcare, diagnostic, or medical device technologies.
Exposure to regulated environments or quality/compliance standards.
Experience supporting distributed or multi-site service environments.
Familiarity with preventative maintenance programs and continuous improvement methodologies.

About the company

Neko is redefining what prevention means by making data-driven, preventative care accessible through proprietary technology and direct clinical care.