Field Service Engineer

The role

You will install, maintain, service, upgrade, and retrofit clinical scanning technology across Swedish clinics. You will partner with Engineering and Clinical Operations to translate field insights into product and process improvements.

What you will do

• Install, maintain, and service scanning instruments across Swedish clinics.
• Build working relationships with Engineering and Clinical Operations.
• Translate field insights into actionable product and process improvements.
• Establish documentation, reporting, and compliance standards.
• Identify opportunities to improve service efficiency and instrument performance.
• Support the scaling of field service operations across Sweden and future regions.

Required qualifications

• Technical certification, Associate degree, or equivalent practical experience in engineering, biomedical engineering, or a related technical field.
• Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar technical service environments.
• Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
• Strong troubleshooting capabilities and practical problem-solving skills.
• Excellent analytical skills and strong attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently while collaborating effectively across teams and geographies.

Nice to have

• Bachelor’s degree in Engineering, Biomedical Engineering, Electronics, or a related discipline.
• Experience working with clinical, healthcare, diagnostic, or medical device technologies.
• Exposure to regulated environments and quality/compliance standards.
• Experience supporting distributed or multi-site service operations.
• Familiarity with preventative maintenance programs and continuous improvement methodologies.

About the company

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. The mission is to make data-driven, preventative care accessible to more people through proprietary technology and direct clinical care.