Lead Network Engineer

The role

You will provide generalist support at the London HQ and act as the domain expert for network and security. You will own network incidents, lead clinic-room readiness for new openings, and manage network partner relationships.

What you will do

• Own network incidents end to end across Cisco Meraki, LAN/WAN, VPN and firewall
• Lead clinic-room readiness for new openings by coordinating AV vendors and Facilities and Clinic leads
• Take delegated ownership of the network partner relationship
• Establish working coverage of Microsoft 365, Entra ID, Intune and Defender XDR
• Ship at least one PowerShell or Graph automation
• Document network architecture, configurations and troubleshooting procedures
• Recommend and build new processes, systems and tooling for Corporate Engineering
• Partner with global teams on shared systems and standards
• Travel to US sites for onsite requirements and deployment activities

Required qualifications

• Strong networking fundamentals (LAN/WAN, TCP/IP, VLANs, routing, switching, DHCP, DNS, Wi-Fi)
• Hands-on Cisco Meraki (MX/MS/MR) troubleshooting
• Working knowledge of Azure networking (VPN, Point-to-Site, VNets, NSGs)
• Proven experience as the technical point of contact for a network vendor or managed service provider
• Hands-on, on-site support of busy multi-site environments such as offices, retail, hospitality or clinics
• Administration of Microsoft 365, Entra ID (Conditional Access, SSO, Enterprise Applications) and Intune across Windows, macOS and iOS
• Working knowledge of Defender XDR
• PowerShell scripting for administration and repeatable operations
• Confident use of AI to draft scripts, document incidents and speed up diagnosis
• Clear documentation and communication

Nice to have

• Clinic or venue AV systems (Sonos amplifiers, Soundtrack, Dante audio, meeting-room displays and NUCs)
• Microsoft Graph or API experience for workflow and operational automation
• New office or site launches in a fast-scaling company
• Experience migrating between platforms or bringing outsourced services in-house

About the company

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. The mission is to make data-driven, preventative care accessible to more people, before symptoms appear.