Workforce Management Lead, US

The role

The Workforce Management Lead will analyze labor performance and develop strategic staffing decisions. This role involves building forecasting models, exploring AI-enabled workforce design, and supporting day-to-day rota scheduling.

What you will do

• Own end-to-end analysis of labor performance and metrics including productivity, utilization, cost per labor hour, and labor waste.
• Develop short- and long-term labor forecasts using historical data, seasonality trends, and business growth projections.
• Provide insights and recommendations to leadership on staffing and operational decisions.
• Explore AI-enabled approaches to structuring and organizing the workforce.
• Identify and pilot opportunities where AI or automation can improve staffing efficiency.
• Design and build forecasting models, dashboards, and staffing tools.
• Structure the tech stack for scheduling, time tracking, and leave management.
• Work with HR, Operations, and Medical Operations to manage absenteeism, overtime, and productivity gaps.
• Support rota scheduling and shift coverage across clinics in multiple geographies.
• Support shift bid processes and shift rotations.

Required qualifications

• Proven experience of building a workforce forecasting model, staffing tool, or scheduling dashboard from scratch.
• Experience applying AI or machine-learning methods to workforce planning, forecasting, or scheduling problems.
• Has owned workforce planning and labour-metrics analysis across multiple sites.
• Strong analytical skills with proficiency in data tools (e.g., Excel, Tableau, SQL) and workforce planning systems.
• Excellent written and verbal communication skills in English.

Nice to have

• Background in any shift-based, multi-site industry (e.g., retail, logistics/warehousing, aviation, hospitality, manufacturing) is valued as much as healthcare experience.

About the company

Neko Health is expanding into the US market. The company aims to make data-driven, preventative care accessible through proprietary technology and direct clinical care.