AI Quality Engineer

SF Office. Posted 14 months ago

The role

You will improve the quality of AI agents by reviewing their work. This includes reviewing transcripts and recordings of phone calls to identify, label, and document issues.

What you will do

Review transcripts and recordings of AI agent calls
Understand issues that arose on calls
Label and document issues
Provide suggested guidance on how to improve going forward
Monitor outputs and catch errors
Refine processes and feed insights back into product and engineering

Required qualifications

Experience operating with excellence in a fast-paced, dynamic environment
Early in your career with demonstrated talent, hustle, and creativity
Detail-oriented
Ability to execute with speed and urgency
Rigorous
Growth mindset

About the company

Neon is building an automation platform for healthcare enterprises to automate patient access workflows. The company is profitable and backed by Silicon Valley investors.