Senior Operations Manager, India

The role

You will lead India fulfillment operations, including collections, outbound shipments, and export documentation. You will manage the India shipping and collections teams and use data to drive process improvements.

What you will do

• Take full ownership of India fulfilment operational KPIs
• Own the India shipping and collections teams end-to-end
• Ensure India export processes, customs documentation, duty drawback support, and carrier compliance are executed correctly
• Manage relationships with carriers, customs agents, and logistics partners in India
• Own weekly and monthly operational metrics to drive decisions
• Write and run SQL queries to investigate root causes and build reporting
• Identify bottlenecks and implement measurable process improvements
• Design and maintain SOPs
• Own people, performance, and culture for the India fulfilment team
• Act as the primary interface between India fulfilment, other regional hub leads, central fulfilment lead and global stakeholders

Required qualifications

• 8+ years in operations, fulfilment, logistics, or export/trade operations
• 5+ years managing or leading teams, including managing managers
• Proficiency in SQL and Excel/Sheets
• Ability to investigate problems, identify root causes, and implement data-driven solutions
• Experience working in a fast-growing startup environment
• Clear, effective communicator
• Highly organised leader

Nice to have

• Experience within the diamond, gemstone, or luxury goods / jewelry industry
• Experience using BI/dashboard tools (e.g. Tableau, ThoughtSpot) and AI tools

About the company

Nivoda is a fast-growing B2B marketplace for the global diamond and jewellery industry. It has a growing team based in major cities worldwide, including London, New York, Amsterdam, and Mumbai.