Senior Fulfilment Executive

The role

You will manage inbound and outbound shipments and coordinate with suppliers in Mumbai and Surat. You will also own the physical stock of diamonds and gemstones and manage the end-to-end fulfilment for Nivoda Express.

What you will do

• Manage inbound and outbound shipments to and from India.
• Coordinate with suppliers across Mumbai and Surat for drop-offs and collections.
• Own end-to-end fulfilment for Nivoda Express from QC to final dispatch and returns.
• Take ownership of physical stock of diamonds and gemstones including inventory audits and reconciliations.
• Handle returns, damaged goods, and shipment exceptions.
• Generate monthly and quarterly operational reports.
• Create, maintain, and improve SOPs across the fulfilment function.
• Contribute to Business Requirements Documents and lead process improvement initiatives.

Required qualifications

• 3–4 years of experience in logistics, supply chain, or operations.
• Strong data analysis skills.
• Excellent command of Excel including pivot tables and VLOOKUPs.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced environment.
• Exceptional attention to detail.
• High level of professionalism, discretion, and integrity.

Nice to have

• Experience in the diamond, gemstone, or jewellery industry.
• Familiarity with customs regulations, export/import documentation, or duty compliance.
• Experience writing SOPs or BRDs in a cross-functional environment.
• Exposure to BI or reporting tools (ThoughtSpot, Trevor, or similar).
• Prior experience managing carrier relationships (FedEx, Brinks, or similar).
• Familiarity with AI tools (e.g. Claude) to support reporting, documentation, and process improvement workflows.

About the company

Nivoda is a growing marketplace for the global jewelry industry with teams in major cities worldwide including London, New York, Hong Kong, and Mumbai.