Senior Customer Support Executive, 6 month FTC (Remote in UK)

The role

You will answer customer inquiries via live chat, WhatsApp, and email. You will handle client issues related to logistics, orders, and website bugs while onboarding and training new joiners.

What you will do

• Resolve customer issues and ensure swift response times.
• Adapt to changes in a fast-paced environment.
• Work with other teams to tackle root causes of customer issues.
• Answer customer inquiries via live chat, WhatsApp, and email.
• Support the growth and success of the team by onboarding and training new joiners.
• Coach colleagues and handle challenging case escalations.
• Support with the running of day-to-day operations.
• Work closely with teams across the business.

Required qualifications

• Minimum 5+ years experience in online customer support, live chat, and calls.
• Zendesk experience
• 100% ownership and customer-first mindset
• Organisation and ability to multitask across different platforms
• Proactivity and forward thinking
• Assertive nature and ability to be the voice of the customer when communicating internally
• Excellent cross-functional collaboration skills

Benefits

• Vibrant company culture
• Remote work
• Plenty of opportunities for growth and learning
• Unlimited holiday allowance
• Chance to join and contribute to a company during its exponential expansion phase

Before you apply

• Submit your CV and application in English

About the company

Nivoda is a global B2B diamond and gemstone marketplace connecting jewellery retailers with suppliers worldwide.