Jewelry Operations Manager

The role

The Jewelry Operations Manager drives production efficiency, speed, quality, and cost optimisation. This person leads cross-functional coordination between design, manufacturing, and logistics teams.

What you will do

• Drive inquiry-to-quote turnaround time under 12 hours.
• Streamline internal workflows between CAD design, production, and sales teams.
• Optimise Made-To-Order delivery time to an average of less than 3 weeks.
• Identify process bottlenecks and implement automation or vendor process improvements.
• Maintain jewelry return rates below 1% annually through robust QC practices.
• Collaborate with factories to ensure adherence to quality specifications and standards.
• Conduct regular quality reviews and feedback loops.
• Work with manufacturing partners to ensure consistent quality and timely production.
• Track negotiated SLAs aligned with delivery, pricing, and quality goals.
• Partner with sourcing and procurement to secure best-in-market pricing.

Required qualifications

• 5+ years’ experience in jewelry manufacturing, supply chain management, or production operations
• Strong background in production planning, vendor management, and quality control
• Proven success improving speed, quality, and cost in a fast-paced environment
• Excellent negotiation, communication, and relationship management skills
• Data-oriented mindset with proficiency in Excel, BI tools, or analytics platforms
• Strong leadership and problem-solving capabilities

Nice to have

• luxury or fashion experience preferred

About the company

Nivoda is a global marketplace connecting retailers and suppliers across diamonds, gemstones, and finished jewelry. The company uses technology, data, and automation to serve the jewelry industry.