Jewellery Operation Executive

The role

You will manage end-to-end coordination across manufacturers, customers, and internal teams. You will drive precise, timely, and scalable order execution across the entire lifecycle.

What you will do

• Calculate and share accurate customer quotations within defined TATs
• Raise CAD requests and purchase orders with manufacturers
• Review and approve CAD files
• Organise and maintain all CAD files systematically
• Ensure timely receipt of CADs from suppliers
• Manage end-to-end order timelines from confirmation to delivery
• Coordinate with manufacturers, QC teams, and logistics partners
• Follow up on key production milestones
• Manage remakes, repairs, resizing, and order modifications
• Handle customer escalations and resolve issues

Required qualifications

• 3+ years of experience in operations
• Strong Excel / Google Sheets proficiency
• Highly data-driven
• Strong numerical and calculative aptitude
• Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience
• Strong interest in jewellery and the luxury goods industry
• Ability to think critically and learn quickly in a fast-paced environment
• Comfortable working with technology, tools, and data on a daily basis
• Clear and confident communication skills (written and verbal)
• Highly organised and detail-oriented

Nice to have

• Experience in jewellery, diamonds, or luxury goods

About the company

nivoda