Front Office Medical Receptionist

The role

You will be the first contact for patients at the front desk. You will check patients in and out, schedule appointments, handle calls and portal messages, and verify insurance.

What you will do

• Check patients in by verifying and scanning ID and insurance cards.
• Make sure new patient and follow-up forms are complete.
• Collect time-of-service payments, including copays and self-pay balances, per clinic policy.
• Check patients out following provider instructions, including printing education materials and orders, and scheduling follow-ups.
• Complete infusion drug start forms via DocuSign on clinic iPads.
• Schedule new patient appointments from faxed EMR referrals and self-referred patients.
• Collect demographic, insurance and referral information and enter it accurately in the medical record.
• Verify that insurance is accepted and explain coverage to patients.
• Request PCP referrals and HMO authorizations when required.
• Track new patient referrals in the clinic's referral spreadsheet.

Required qualifications

• Verify patient insurance eligibility and benefits before appointments.
• Use payer portals such as Availity and insurer websites to confirm eligibility and authorizations.

About the company

niramedical is a clinic that delivers patient care with a front desk team that works closely with clinical staff, providers and central support teams.