Head of Operations and Strategy

The role

The Head of Strategy & Operations will set strategic direction and build the machinery to execute it. You will lead a 15 person organization spanning Business Operations, Marketing, Safety, and core Insurance Operations.

What you will do

• Define and drive the annual and quarterly planning process
• Monitor and evaluate business performance versus plans
• Advise on carrier and reinsurer partnership strategy
• Lead cross-program learning to transfer insights between business units
• Evaluate new growth opportunities and build business cases
• Own the operating rhythm including leadership cadences and board preparation
• Lead the business operations function to scale infrastructure
• Drive the core operations agenda by replacing manual work with AI and automation
• Build and improve the marketing function
• Lead and scale safety programs and interventions

Required qualifications

• 10-15+ years of experience in strategy, operations, consulting, or a GM-type role
• Demonstrated ability to operate across the full strategy-to-execution arc
• Analytical rigor in financial modeling, unit economics, and data-driven decision-making
• Experience leading and developing teams of 10-20+ people across multiple functions
• Strong opinions on designing operating cadences, planning rhythms, and accountability systems
• Executive presence and exceptional written communication

Nice to have

• 3+ years at a high-growth company building operating infrastructure
• Insurance or insurtech industry experience in P&C, commercial auto, or MGA operations
• Background in management consulting (MBB or equivalent) or corporate development
• Experience building or deploying AI/automation in operational workflows
• Familiarity with telematics, IoT data, or data-driven underwriting models
• Marketing leadership experience

Benefits

• Competitive salary & equity
• Medical, dental & vision insurance (100% employer paid)
• 401k with up to 4% company match
• Unlimited PTO
• Parental leave
• Wellness reimbursement
• Work from home friendly

About the company

Nirvana uses predictive models and real-time IoT data to revolutionize commercial insurance. The company has raised over $270 million to scale its AI-driven platform.