Customer Excellence Analyst - Exclusive for people with disabilities

The role

The Customer Excellence Analyst supports customers through chat, email, and phone. This role involves resolving questions, explaining app features, and reviewing customer documents.

What you will do

• Support customers through chat, email and phone
• Help customers get the most out of the app by explaining features
• Review information and documents submitted with customer requests
• Follow up on claims within the chargeback process
• Contact customers to confirm information in potential fraud cases
• Reach out to customers with late payments to explain payment options
• Identify, classify and escalate potential bugs or operational issues
• Collect feedback and suggestions from customers and prospects
• Propose improvements to internal processes

Required qualifications

• This position is exclusively for people with disabilities
• Passionate about customer service and technology
• Good listeners who enjoy talking with people from different backgrounds
• Build trust and show empathy
• Give and receive feedback constructively
• Creative problem solvers
• Analytical, data-oriented
• Can handle multiple tasks at once
• Highly detail-oriented

Benefits

• Extended maternity and paternity leaves
• Health and life insurance
• NuCare - mental health and wellness assistance program
• Nucleo - learning platform of courses
• NuLanguage - language learning program
• Vacations of 15 workdays
• Gym partnership
• Work-from-home Allowance
• Parental Consultancy
• Relocation Assistance Package, if applicable

Before you apply

• This position is exclusively for people with disabilities
• Recruitment process may involve the use of artificial intelligence–enabled tools
• Nu does not provide individualized technical feedback

About the company

Nu serves more than 140 million customers with a mission to fight complexity and empower people. The company uses proprietary technology and data to promote financial access, advancement, and transparency.