Senior Staff Business Analyst

The role

You will lead customer analytics and segment strategy for one customer segment. This involves understanding customer needs, shaping strategy, and supporting the execution of customer lifecycle programs.

What you will do

• Guardian of the segment's value proposition and alignment with global BUs
• Lead analytics for segment strategy and annual plans
• Lead teams across customer insight, segment strategy and customer lifecycle optimization
• Mentor analysts and build successors
• Lead analytics and execution of customer lifecycle optimization programs
• Coordinate cross-sell and retention strategies with Marketing and Products
• Manage team resources, budget, and regulatory and compliance risk
• Use AI to redesign team workflows and drive adoption
• Apply canonical frameworks and metrics and set analytical standards
• Perform investigative work to determine necessary data and testing

Required qualifications

• Analytical capacity with ease in numbers and mathematical problem solving
• Business sense regarding risks, opportunities, and interaction between business and technical areas
• Problem solving creativity for day-to-day challenges
• Ability to understand how decisions impact customer experience
• Willingness and ease of learning tools
• Openness to receive and incorporate feedback
• Adaptability to a multifunctional environment
• Customer obsession, influence and stakeholder management
• Experience in customer and behavioral analytics supporting multiproduct market segment strategy and/or customer lifecycle optimization
• Experience leading multidisciplinary teams, managing resources and budget, and developing talent
• Hands-on use of AI in analytics work and ability to drive adoption in a team

Benefits

• Chance of earning equity at Nubank (Ops Teams don't have equity)
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy

Before you apply

• Recruitment process may involve the use of artificial intelligence–enabled tools
• Nu does not provide individualized technical feedback

About the company

Nu serves more than 140 million customers with a mission to fight complexity and empower people. The company uses proprietary technology and data at scale to power its digital platform.