Lead Business Control Officer - Global Credit Card

The role

You will act as the primary first-line risk partner for the Global Credit Card business. You will identify, assess, and manage non-financial risks to enable sustainable growth of the credit card portfolio.

What you will do

• Act as the primary first-line risk partner for the Global Credit Card business.
• Drive understanding of end-to-end processes, risks, and controls across the Global Credit Card lifecycle.
• Design, assess, and improve internal controls.
• Lead and coordinate first-line risk management activities like RCSA, loss management, and issue remediation.
• Ensure strong governance, risk, and compliance practices in alignment with policies and regulations.
• Support product and feature development with a proactive risk lens.
• Define, track, and report risk and control metrics (KPIs/KRIs).
• Build and run governance forums to discuss risks, controls, and remediation plans.
• Prepare and present risk reports to senior leadership and governance bodies.
• Partner with second and third lines of defense to ensure alignment and effective challenge.

Required qualifications

• Proven experience working with credit card products and businesses.
• Solid experience in non-financial risk management, operational risk, or related risk disciplines within financial services or fintech.
• Strong understanding of risk and control frameworks, governance, and regulatory expectations for consumer credit products.
• Experience designing, assessing, and improving processes and internal controls, including documentation and process mapping.
• Proven ability to influence and build strong relationships with stakeholders at different levels.
• Hands-on, ownership-driven mindset.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English.
• Independence and proactivity.

Nice to have

• Experience in first-line risk roles directly embedded in business or product teams.
• Prior exposure to SOX or similar internal control over financial reporting frameworks.
• Experience working with teams across different countries and cultures.
• Knowledge of data, analytics, or tooling that can help automate and enhance risk and control monitoring.

Benefits

• Opportunity of earning equity at Nu.
• Medical Insurance.
• Dental and Vision Insurance.
• Life Insurance and AD&D.
• Extended maternity and paternity leaves.
• Nucleo - Our learning platform of courses.
• NuLanguage - Our language learning program.
• NuCare - Our mental health and wellness assistance program.
• 401K.
• Saving Plans - Health Saving Account and Flexible Spending Account.
• Work-from-home Allowance.
• Relocation Assistance Package, if applicable.

Before you apply

• Recruitment process may involve the use of artificial intelligence–enabled tools.
• Nu does not provide individualized technical feedback.

About the company

Nu serves more than 140 million customers with a mission to fight complexity and empower people. The company uses proprietary technology and data to power its digital platform.