Head of Design, AI Private Banker

Palo Alto, Remote. Posted 2 months ago

The role

You will lead a multidisciplinary team of product and content designers to craft the AI Private Banker experience. You will define design visions, build AI interaction design systems, and partner with product, data science, and engineering leadership.

What you will do

Lead and inspire a multidisciplinary team of product designers and content designers (6+)
Define and evolve the design north star for the AI Private Banker
Partner with product, data science, and engineering to translate AI capabilities into human experiences
Build and scale design systems for AI interaction patterns
Coach and grow the team
Drive cross-functional alignment
Create frameworks for evaluating AI experience quality
Establish cultural anchors and rituals for the design team
Represent design to senior leadership across the US and Brazil

Required qualifications

Built or led design teams working on AI- or data-powered experiences
Systemic thinking with attention to detail and tone
Natural coach
Balance strategic thinking with ability to dive deep into design problems
Comfortable working with uncertainty
Advocate for human values in AI
Thrive in high-growth, high-change environments

Nice to have

Experience in fintech, banking, or regulated industries

Benefits

Opportunity of earning equity at Nu (RSUs as a public company)
Medical, Dental, and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Health Savings Account and Flexible Spending Account
Work-from-home allowance
Relocation assistance package

Before you apply

Recruitment process may involve the use of artificial intelligence–enabled tools
Nu does not provide individualized technical feedback

About the company

Nu serves more than 140 million customers with a mission to fight complexity and empower people. The company uses proprietary technology and data to power its digital platform.