Senior Researcher

The role

This person will lead the research agenda for the Growth MX squad to drive customer growth in Mexico. They will conduct end-to-end research across acquisition, onboarding, activation, and retention to shape growth strategy.

What you will do

• Lead end-to-end research for Growth MX using qual, quant and mixed methods.
• Uncover why customers do or don't sign up, activate, engage and stay.
• Translate findings into hypotheses and experiments.
• Partner with Product, Design, Data and Business to shape the growth roadmap.
• Ensure research quality through rigorous methods and clear storytelling.
• Mentor teammates and leverage AI to scale insight generation.

Required qualifications

• Strong background in UXR and mixed methods.
• Capable of combining strategic vision, methodological rigor, AI usage and business partnership.

Benefits

• Chance of earning equity at Nubank
• Extended maternity and paternity leaves
• Child care allowance
• Health and life insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of courses
• NuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 15 days of paid vacation with 25% vacation bonus
• Gym partnership

Before you apply

• Recruitment process may involve the use of artificial intelligence–enabled tools.
• Nu does not provide individualized technical feedback.

About the company

Nu serves more than 140 million customers with a mission to fight complexity and empower people. The company uses proprietary technology and data at scale to power its digital platform.