Priority Support Specialist

The role

You will own hard tax cases from start to finish, including filing discrepancies and state notices. You will manage a portfolio of strategic accounts and research primary sources to find answers. You will also bridge support and product by reporting bugs and integration issues.

What you will do

• Own hard cases like filing discrepancies, state notices, stuck registrations, and refund claims.
• Reconcile customer numbers against company numbers and trace transactions.
• Contact state DORs to resolve issues.
• Own a portfolio of strategic accounts and build trusted relationships.
• Research primary sources like state guidance, statutes, and jurisdiction databases.
• Use AI tools to research and verify information.
• Write accurate, clear, and kind replies to customers.
• Investigate integration issues with Shopify, Stripe, and custom APIs.
• Hand Engineering actionable bug reports.
• Share knowledge and improve documentation and processes.

Required qualifications

• 2+ years of hands-on US sales tax (or VAT/indirect tax) compliance work, such as multi-jurisdictional filings, state notices, registrations, amended returns, or audits, including working with state DO
• OR 5+ years in customer support where you owned cases end to end and mastered a complex domain
• Client-facing experience in customer success, account management, consulting, or another client-facing role
• Strong research habits
• Excellent written English

Nice to have

• Experience with tax software or compliance platforms (Avalara, Vertex, TaxJar, Taxually, or similar)
• Experience using state and local GIS/jurisdiction databases to determine rates
• Startup experience
• A track record of building processes instead of just inheriting them

Benefits

• Competitive salary and equity
• Full medical, dental, and vision coverage
• Wellness perks like Headspace and the Peloton One App
• 401(k)
• Lunch and snacks when you're in the office
• Regular team offsites and company events

About the company

Numeral is an AI-native tax solution that automates sales tax compliance for e-commerce and SaaS businesses. The company has raised over $157M and serves more than 3,500 global businesses.