Customer Support Associate

The role

You will own the customer support queue and diagnose technical issues. You will use AI coding agents to ship fixes directly to the codebase and turn support data into product signals.

What you will do

• Own the queue and its outcomes
• Take turns on the medic rotation
• Diagnose problems by building repros in a sandbox, querying data, and reading logs
• Use AI coding agents to ship fixes via merged pull requests
• Route issues to Product and Engineering with evidence
• Own incidents including communication and coordination with engineering
• Build monitoring and early-warning signals
• Design systems like AI agents and knowledge bases to absorb repeat volume
• Define severity and escalation standards
• Get new support hires productive

Required qualifications

• 3-6 years of accounting experience with fluency in monthly close, reconciliations, and financial reporting or prior technical support, solutions, or implementation experience at a B2B SaaS company sel
• Depth in revenue recognition, procure-to-pay and accruals, multi-entity and multi-currency consolidation, cash and bank reconciliation, or audit readiness and controls
• Proactive problem solving
• Technical instincts with SQL, APIs, logs, and stack traces
• AI fluency
• Written communication under pressure
• Judgment when everything is urgent

Nice to have

• CPA is a strong plus
• Hands-on NetSuite experience, or depth in another major ERP such as Workday Financials, Oracle, SAP
• Ability to write and run SQL, or willingness to learn it in your first month
• Comfort with git, reading a pull request, or AI coding tools like Claude Code
• Systems thinker
• Experience running incidents or an on-call rotation
• Experience with multi-entity or multi-currency accounting
• Experience building internal tooling, scripts, or dashboards

About the company

Numeric is a data platform for finance teams. They provide a Financial Data Platform built for the agent era to solve data problems in accounting.