Practice Manager - New York

New York City. Posted a month ago

The role

The Practice Manager will lead a high-performing team to provide hospitality and care. This role involves managing practice operations, P&L, and staff scheduling to ensure clinical and operational excellence.

What you will do

Manage, develop, and lead a high-performing team
Lead Practice Team meetings to cascade operational updates
Uphold a culture of safety, compliance, collaboration, and inclusivity
Manage bi-weekly payroll and time and attendance
Handle escalated situations with members
Maintain facilities and brand standards
Manage staff engagement and execute quarterly outings or events
Act as a Hiring Manager and partner to the recruiting team
Oversee onboarding of new employees
Oversee and analyze practice P&L and revenue

Required qualifications

4+ years working in a veterinary or human healthcare practice
At least 2 years experience directly managing a team, coaching performance, and leading through change
Comfortable with navigating technology platforms, including Excel and Google Suite
Self-starter and comfortable being autonomous
Highly organized with the ability to prioritize multiple tasks with tight deadlines
Customer service-oriented and focused on the details
Ability to lift at least 25 lbs, on occasion
Ability to work on your feet for extended periods

Nice to have

Experience in a hospitality role and/or fast-paced startup
Strong business acumen and using data to achieve valuable insights
Experience reading, understanding, and managing P&Ls

Benefits

Competitive salary
Health, dental + vision insurance
401K contributions
Upward mobility and growth opportunities
Flexible paid-time off
Parental leave
Company wide holidays
Health & Wellness Monthly Stipend
Discounted veterinary care for your loved ones

About the company

Small Door is membership-based veterinary care. In July 2026, Small Door and Bond Vet merged to build a connected veterinary care experience across the Northeast, Mid-Atlantic, and Midwest.