Regional Operations Director (RDO) - Boston

The role

The Regional Operations Director drives performance, consistency, and talent development across multiple Small Door practices. This role involves mentoring Practice Managers, optimizing daily operations, and ensuring practices meet financial, service, and clinical partnership standards.

What you will do

• Recruit, onboard, coach, and develop Practice Managers
• Build a talent pipeline and succession plan for all hospitals
• Provide regular feedback, clear expectations, and accountability
• Ensure practices run consistently and on brand
• Hold PMs accountable to labor, inventory, and experience standards
• Review metrics weekly and drive action
• Ensure strong doctor–PM partnerships in every practice
• Support PMs in managing staffing models and labor to demand
• Coach PMs through budget awareness, scheduling strategies, and inventory turns
• Assist with hiring, onboarding, and training for new practice openings

Required qualifications

• 3+ years of multi-unit operations experience
• Strong track record leading managers
• Experience running metrics: labor, scheduling, inventory, service/quality KPIs
• Ability to drive performance while maintaining a great team and customer experience
• Comfortable in a fast-moving, growing, mission-driven environment
• Excellent at communication, judgment, and follow-through
• Loves being in practices and working with people

Nice to have

• hospitality, retail, wellness, assisted living, boutique service, or veterinary experience

Benefits

• Competitive salary
• Health, dental + vision insurance
• 401K contributions
• Upward mobility and growth opportunities
• Flexible paid-time off
• parental leave
• company wide holidays
• Health & Wellness Monthly Stipend
• Discounted veterinary care for your loved ones
• travel accommodations provided by Small Door

About the company

Small Door is membership-based veterinary care designed with human standards. The organization merged with Bond Vet in July 2026 to build a connected veterinary care experience across more than 55 clinics.