Per Diem Member Experience Coordinator - New York

The role

This person will manage front-of-house communication and appointment scheduling in a busy veterinary practice. They will support members during various types of visits and coordinate with medical staff to ensure care flow.

What you will do

• Own front-of-house communication across phone, Slack, Dialpad, and in-person
• Manage appointment scheduling, wait times, and real-time flow of a busy practice
• Support members through new memberships, routine care, and sick or urgent visits
• Handle medical billing communications, send surgery estimates, and follow up on outstanding items
• Coordinate with nurses, doctors, other veterinary practices, and telehealth staff
• Assist with front-of-house clinical support tasks such as prescription medication hand-off and drop-offs
• Drive proactive member outreach, forward pre-booking, and Google review solicitation
• Seek out member feedback and route it to the right channels
• Maintain a clean, welcoming, on-brand environment

Required qualifications

• 2+ years in a hospitality-forward role
• Strong communicator written, verbal, and in the room
• Empathetic by nature
• Familiar with medical billing concepts or eager to learn them fast
• Comfortable with Slack, scheduling systems, and tech in general
• Able to lift up to 25 lbs occasionally
• Comfortable working occasional solo shifts

Nice to have

• veterinary or medical experience
• Ability or willingness to cover at other NYC locations as needed

Benefits

• Competitive salary
• An opportunity to make a real impact on the people around you
• A collaborative group of people who live our core values and have your back

About the company

Small Door is membership-based veterinary care that merged with Bond Vet in July 2026. The combined organization spans more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets.