Practice Manager - DC Area

The role

You will manage, develop and lead a team at a veterinary practice, covering people management, the practice's budget and P&L, scheduling, and member experience. You will also act as a hiring manager and handle escalated member situations.

What you will do

• Manage, develop and lead a high-performing team in providing hospitality and care
• Lead practice team meetings with Clinical Leadership and drive change in your practice
• Manage bi-weekly payroll and time and attendance for practice employees
• Handle escalated member situations to resolution, with regional leadership support as needed
• Analyze the practice P&L and revenue, and manage the budget, COGS, labor and inventory
• Review KPI dashboards and build business plans for the practice
• Manage and optimize the appointment schedule, including surgery and specialist bookings
• Act as hiring manager and onboard new employees
• Oversee practice ordering and inventory of office, medical and retail supplies
• Monitor client feedback from NPS, online reviews and in-person interactions

Required qualifications

• 4+ years working in a veterinary or human healthcare practice
• At least 2 years directly managing a team, coaching performance and leading through change
• Strong business acumen and use of data for insights
• Comfortable with technology platforms including Excel and Google Suite, and learning new software quickly
• Self-starter, comfortable working autonomously
• Highly organized, able to prioritize multiple tasks with tight deadlines
• Customer service-oriented and focused on details
• Able to lift at least 25 lbs on occasion and work on your feet for extended periods

Nice to have

• Experience in a hospitality role and/or fast-paced startup
• Experience reading, understanding and managing P&Ls

Benefits

• Competitive salary
• Health, dental and vision insurance
• 401K contributions
• Upward mobility and growth opportunities
• Flexible paid time off, parental leave and company-wide holidays
• Health and wellness monthly stipend
• Discounted veterinary care for your loved ones
• An opportunity to make a real impact on the people around you
• A collaborative team that lives its core values

Before you apply

• You must be able to take on on-call duty one weekend a month and work one weekend day a quarter

About the company

Small Door is membership-based veterinary care and the first and only veterinary provider in the country to earn Certified B-Corp status. In July 2026 it merged with Bond Vet to form an organization of more than 55 clinics.