Practice Manager - DC Area

The role

The Practice Manager will lead a high-performing team to provide hospitality and care. They will manage practice operations, P&L, and staff scheduling to ensure clinical and operational excellence.

What you will do

• Manage, develop, and lead a high-performing team
• Lead Practice Team meetings to cascade operational updates
• Manage bi-weekly payroll and time and attendance
• Handle escalated situations with members
• Maintain facilities and brand standards
• Act as a Hiring Manager and partner to the recruiting team
• Oversee onboarding of new employees
• Oversee and analyze practice P&L and revenue
• Manage practice budget including COGs, labor, and inventory
• Review KPI dashboards and craft business plans

Required qualifications

• 4+ years working in a veterinary or human healthcare practice
• At least 2 years experience directly managing a team, coaching performance, and leading through change
• Comfortable with navigating technology platforms, including Excel and Google Suite
• Self-starter and comfortable with being autonomous
• Highly organized with the ability to prioritize multiple tasks with tight deadlines
• Customer service-oriented and focused on the details
• Ability to lift at least 25 lbs, on occasion
• Ability to work on your feet for extended periods

Nice to have

• Experience in a hospitality role and/or fast-paced startup
• Strong business acumen and using data to achieve valuable insights
• Experience reading, understanding, and managing P&Ls

Benefits

• Competitive salary
• Health, dental + vision insurance
• 401K contributions
• Upward mobility and growth opportunities
• Flexible paid-time off
• Parental leave
• Company wide holidays
• Health & Wellness Monthly Stipend
• Discounted veterinary care for your loved ones

About the company

Small Door is a membership-based veterinary care provider. In July 2026, Small Door and Bond Vet merged to form a combined organization spanning more than 55 clinics.