Junior Customer Operations Executive

The role

You will be the first point of contact for Smarkets customers. You will interact and assist customers via live chat and email and ensure the site is live and accessible.

What you will do

• Provide outstanding customer support via email, live chat and social media
• Verify customer documents (KYC)
• Troubleshoot customer queries, providing fast and accurate solutions
• Resolve technical and transactional issues, including deposits, withdrawals and login problems
• Collaborate with the customer operations team and wider company to offer the best possible customer experience
• Adhere to internal policies and external regulations

Required qualifications

• Excellent written and verbal communication skills
• English level C2 is essential
• Strong computer literacy skills
• Outstanding attention to detail, problem solving and time management skills
• Ability to handle high-pressure situations and manage multiple queries simultaneously
• Eligible to work in Malta

Nice to have

• 6 months+ experience in igaming or customer operations/support
• Additional languages - especially Swedish
• Knowledge of sports betting and betting exchanges
• Passion for sports

Benefits

• Stock options which vests over 4 years
• Pension scheme - we will match 6% if you choose the same
• Private Health insurance
• €1000 yearly education budget for courses, conferences, books or training
• Flexible working
• Ability to work from anywhere in the world for up to 20 days a year

Before you apply

• Eligible to work in Malta
• CV application review
• Take-Home Task
• Quick chat with our team
• Experience and Mindset Chat

About the company

Smarkets runs one of the world’s most sophisticated prediction markets. It is a technology company that revolutionises betting from sports to political markets.