Enterprise Customer Success Manager

The role

You will drive retention, growth, and measurable outcomes for Snappy's Enterprise customer segment. You will manage a book of business, build strategic relationships, and partner with the Enterprise Account Management team to maintain employee recognition programs.

What you will do

• Manage a book of business of Enterprise customers with direct accountability for NRR and retention outcomes
• Exceed monthly, quarterly, and annual targets
• Build and grow strategic, long-term relationships with multiple stakeholders
• Onboard and activate new customers
• Conduct cadence calls to ensure customers get value and share best practices
• Identify and drive upsells for additional gifting campaigns
• Lead executive business reviews to review progress and identify challenges
• Drive retention campaign outreach and execution
• Collaborate with internal operations partners to execute customer program requests
• Act as the main point of contact for customer issue escalation

Required qualifications

• Bachelor's degree in a relevant field or equivalent practical experience
• 5+ years of experience in a customer-facing role at a SaaS/tech company
• Experience as a Customer Success Manager, Account Manager, or related role managing a book of business

Nice to have

• Curious about and comfortable with AI

Benefits

• Free healthcare, including vision and dental
• Generous 401k match
• Flexible PTO
• Paid family leave
• Snappy Summer Fridays
• Snappy gifts for employee recognition and appreciation

About the company

Snappy is an all-in-one gifting company founded in 2015. It is a gifting and swag partner to over 43% of Fortune 100 companies.