Snowflake

Staff Designated Support Engineer

IE-Dublin-WW, Remote. Posted 19 days ago

The role

The Staff Designated Support Engineer acts as a technical partner to Priority Support customers. You will manage case progression, provide technical insights on query performance and warehouse configuration, and advocate for customer priorities to internal teams.

What you will do

  • Operate as the primary point of contact for assigned customers on service delivery issues
  • Partner with support and account teams to drive the progression of support cases, incidents, and escalations
  • Collaborate with customers to surface insights regarding query performance, warehouse configuration, and account setup
  • Partner with customers to identify trends and deliver well-documented root cause analyses
  • Establish regular touchpoints with customers for technical and executive-level updates
  • Advocate for customer priorities in account reviews
  • Drive technical advocacy between customers and product/engineering teams
  • Lead problem-solving sessions for complex technical challenges
  • Maintain deep knowledge of assigned accounts architecture and use cases
  • Adhere to response and resolution SLAs and escalation processes

Required qualifications

  • Bachelor’s or Master’s degree in Computer Science, MIS, or equivalent discipline
  • 8+ years of experience in Technical Support, Customer Success, or similar customer-facing technical role
  • Proven success in managing enterprise customer relationships and acting as a trusted technical advisor
  • Strong communication and writing skills in English
  • High emotional intelligence (EQ), empathy, and customer advocacy skills
  • Experience with Data Warehousing, Database migration, and ETL
  • Experience working with a distributed database i.e., big data and/or MPP (massively parallel processing) databases
  • Advanced SQL expertise, including debugging, query optimization, window functions, and performance tuning
  • Strong RDBMS knowledge (data types, aggregations, execution plans, workload management, database performance)
  • Experience with data integration and analytics: ETL/ELT and reporting tools (e.g., AWS Glue, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran)
  • Familiarity with semi-structured data (JSON, Avro, Parquet) and scripting/coding in at least one programming language
  • Knowledge of at least one major cloud ecosystem (AWS, Azure, GCP), including infrastructure, networking, and performance metrics (CPU, I/O, RAM, Network)

Nice to have

  • Experience with CI/CD platforms and tools such as Terraform, Azure DevOps, Jenkins, etc.
  • Scripting/coding experience in any of the following: .NET, JavaScript, R, GO
  • Experience with Libraries/Frameworks such as Pandas, SciPy, TensorFlow, etc.
  • Experience supporting applications running on either Amazon AWS or MS Azure
  • Troubleshooting skills on a variety of operating systems (Windows, Mac, *Nix)
  • Proficient in the technical fundamentals of the internet, with strong knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS, as well as the skills to use diagnostic tools for troublesh
  • Experience with virtualization and Container solutions (VMware, Docker, Virtualbox, Kubernetes, etc.)
  • Understanding of cloud computing network and security concepts
  • Additional European languages

About the company

Snowflake is powering the era of the agentic enterprise. The company is growing fast and scaling its team to enable and accelerate growth.