People Systems Analyst

The role

You will serve as a business systems partner bridging the gap between People Operations stakeholders and platforms. You will lead discovery, drive requirements, own testing, and manage HR and talent systems.

What you will do

• Partner with People Operations, Talent Acquisition, and HR stakeholders to conduct discovery and recommend system solutions
• Lead end-to-end project delivery for system implementations and enhancements
• Create and own test plans, test scripts, and defect tracking
• Administer, configure, and support HR systems including ServiceNow HRSD and Ashby
• Triage and manage the support queue
• Ensure data integrity across HR platforms and downstream systems
• Document processes, configuration decisions, and procedures
• Leverage AI tools to improve, automate, and operationalize tasks and processes

Required qualifications

• 4+ years of hands-on business systems analyst experience in HR technology
• Experience supporting system implementations in a high-growth, global environment
• Demonstrated ability to lead UAT and regression testing
• Experience with cutover planning, go-live coordination, and hypercare support
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage multiple concurrent projects and evolving priorities
• Customer-service orientation and a collaborative mindset
• Curiosity and experience experimenting with Snowflake AI tools such as Cortex Code and CoWork, as well as external AI tools like Gemini and ChatGPT

Nice to have

• Hands-on administration and BSA experience with ServiceNow HRSD
• Experience supporting or administering Ashby, or another comparable Applicant Tracking System
• Hands-on Workday HCM experience
• Familiarity with HR data governance practices and handling sensitive employee data

About the company

Snowflake is powering the era of the agentic enterprise. The People team serves as the backbone of an extraordinary employee experience.